Customer Testimonials

Read what our customers have to say about us!

Hello -

Attached are three photos of our amazing AO Coolers in action.  The
first two show the coolers atop our kayak along the Arizona shore of
the Colorado River, four miles below Hoover Dam.

The third shot shows just how much ice still remained of the two
20-pound ice blocks after five full days on the river cooling
beverages and food.  Daytime temperatures were in the mid-70s, and the
coolers spent a good deal of time exposed to sun atop the kayaks.
This is a remarkable testament to the insulating qualities of your
coolers!

Thanks for a great product.  Let me know if you have any problems with
the attachments.

Regards,

Cynthia Johnson
Flagstaff, AZ

 

-------------------------------------------------------------------------------------------------------------------------

Hi.  We bought your backpack cooler a couple of weeks ago and just got back from a trip to Key West.  The bag works as a perfect carry-on for the plane and saved us a ton of money by being able to take our own beer to the beach and a couple of concerts.

We are sending a couple of pictures.  We also wanted to suggest a change to the cooler.  The two zipper pockets on the sides could be taller to hold more items.  We ended up fulling the big pocket with cameras, sunscreen, and all kinds of stuff.

Thanks again.  We now have two of your coolers and love them both.

Ross and Sharee Young

------------------------------------------------------------------------------------------------------------------------

It was a very warm weekend at Nacimiento this weekend.  The stow and go cooler fits perfect under our Wakesetter rear seat, kept all of our drinks super cold, holds a lot of food and drinks, fits perfect in the truck front seat, and is the first soft sided cooler I have EVER had that was completely water proof....You were fantastic to deal with, delivery was literally the next day (we live in So Cal).....so thanks MalibuCrew for the great tip on a fantastic product and thanks AO coolers for the quality cooler!

 

--------------------------------------------------------------------------------------------------------------------------

AO Coolers,

 

We just wanted to send your company a big Thank You.  We ordered a few of the coolers for my husband's Birthday & are thrilled with the results.

 

We were recommended to you by an existing client of yours.

 

Most especially, we appreciate your customer service.  Your follow through and product delivery were exceptional.  We had requested a Gift Message and we received a hand- drawn, hand- written Birthday card.  I cannot tell you how much that made our day!!  It added such a personal touch- something that is, severely, lacking in the majority of companies today.

 

Thank you, again, for an amazing experience and delivering a REAL quality product....

------------------------------------------------------------------------------------------------------------------------

I have been using your soft side coolers for over 10 years now.  They
are an excellent product.  I live in Michigan and fly to Key West
several times a year for deep sea fishing.  I use your coolers to ship
my fish back to Michigan.  The air travel can be up to 12 hours.  The
frozen fish arrives as if it never left the freezer. I had an incident
once where my luggage was lost for almost two days.  When I finally
received it, the fish was more than 95% still frozen.  Keep up the
good work with your products.

Chris/Canton, Michigan

-----------------------------------------------------------------------------------------------------

Last year I purchased two 48 can coolers from you to transport my
venison after bow hunting in Neb.
I called you for some tech support as to what I might need..Your staff
was very helpful in telling what I would need.The 48 cans are perfect
for transporting frozen product on a plane as there is as you know,
baggage limit of 50lbs.The coolers weigh about 2.4lbs allowing for
about 47.6lbs of product. I was able to put them both in a vacuum bag
and get them inside my bow-case for travel to Neb. And then brought
them back full...Just thought you might want to hear from a very
satisfied costumer...Great product I will be doing business with you
in the future.Thanks for your help and great product....

-------------------------------------------------------------------------------------------------------

Hi,

I just wanted to remark how happy I was with the AO 12-pack soft-sided
cooler I purchased (from CleanItSupply).com.  I used it to transport
my Forteo daily injectable medication which must be maintained at 36
to 46 degrees. Its travel pack (9" x 6.5" x 5") works up to 10 hours,
but I'm gone 8 hours door-to-door during Thanksgiving travel and I
wanted to assure longer cooling in the event of airport delays.  This
cooler was perfect! I put the Forteo travel pack inside, then added a
couple more large ice packs outside of that in the AO cooler, plus an
indoor/outdoor thermometer - and a sandwich for the plane as well. I
didn't have any delays, but at 8 hours, all ice packs were still rock
solid, even after having been opened at the security checkpoint and
again to retrieve my sandwich. The cooler fit under the seat in front
of me on the airplane. All the while I felt confident that even if
there were long delays, I could add ice to maintain the temperature.
Now that I'm back home, I now feel that I have a good "Plan B" for
potential power outages following thunderstorms.  Thanks for a
terrific product!

 

---------------------------------------------------------------------------------------------------------------

 

Hi Amber.
I'd like to make a quick mention as to why I chose your product.

Last summer your company donated a few of your coolers to a group of
boat owners that belong to a web forum called TheMalibucrew.com

I was fortunate enough to win one of those coolers and realized that
your coolers are bullet-proof. (I've owned a few soft-sided coolers
and the insulation on those was a joke) Also, several other members of
our group have owned your coolers and rave about the quality. And,
come to think of it, aren't you guys doing a custom sized cooler for
the group?

Anyway, I just wanna say that thanks to a little generosity on your
company's part, you've got a life time advertiser for your products.

Pete Tierney

 

-----------------------------------------------------------------------------------------------------------------

 

Hello -

I'd like to thank you for your above-and-beyond service last month
when I needed to purchase a cooler for a 5-day kayaking trip on Utah's
Green River through Canyonlands National Park.  I was traveling and
had no way to buy a cooler from a distributor, and you were kind
enough to fill my order and get the cooler shipped in time for my
 

trip.  I'd call that AWESOME customer service, and it was appreciated
 

more than you can imagine.

I also want to commend you on a terrific product, the 48-pack fishing
cooler.  We loaded the cooler in the kayak with a couple of blocks of
ice and some frozen food, where it was exposed to desert sun and daily
temperatures in the mid-90's.  Over the course of the next few days,
the cooler was frequently opened to remove cold food and replace it
with warm beverage cans.  Despite the opening and closing and addition
of warm items, there was still ice remaining in the cooler after three
days!

 

I am so impressed by your customer service and your products!

Sincerely,
Cynthia Johnson

------------------------------------------------------------------------------------------------------------

Hi Amber,

Thank you! My husband loves these coolers and had his for years! It
was old and dirty and he desperately needed a new one. He only wanted
one from American Outdoor Coolers. They ARE the BEST!!!

Thanks again!

Ashley

-----------------------------------------------------------------------------------------------------

I want to thank Amber in Corona for such great customer service. Thanks for helping me with my exchange. I own three of your coolers myself and have bought some for Christmas gifts. I buy a cooler every year at the La County Fair and I’m one of your biggest fans. There’s not a better cooler made!

Thank you,

Pete Valentine Parts Manager

----------------------------------------------------------------

Dear AOCoolers,

At the end of August 2011 the town I live in in Massachusetts was hit by Hurricane Irene. When we received the news that we were in the path of the hurricane we did what everyone else did, we stocked our refrigerator. What we didn’t plan for was the 4+ day’s loss of power that would follow. Fortunately I own 3 AOCoolers that I’ve purchased throughout the years. I was very impressed with how well your coolers worked. They held the ice for days. Because of your coolers I saved hundreds of dollars in food that I would have had to dispose of if I had used any other brand cooler. Thank you very much.

 Sincerely,

Ronan McDermott
 

------------------------------------------------------------------------------

-------------------------------------------------------------------------------

Have used your coolers in our boat for years. We just tried out the 15 pack motorcycle cooler in 100 degree temp yesterday.  The pack fit perfectly in the saddlebag of our Harley.  We have tried 4 cheaper coolers so far this summer only to have each leak water all over our gear.  Your cooler kept our beverages ice cold despite the searing heat yesterday and not one drop leaked or perspired outside of the cooler.  We will be purchasing another one for the other bag and recommending to all of our "biker buddies".  Thanks!
 

-------------------------------------------------------------------------------

Hi Guys: I wanted to share this story with you.  I was in Chicago the last few days and whenever I am in Chicago, I stop by my favorite delis to pick up food to bring back to Seattle.  I was a little worried that yesterday’s temperatures might be a problem but I packed one of my cooler bags with 10 ice packs and stuffed it full of food in the morning.  It was in the car for a few hours and then checked it as baggage on my flight where I know it sat in the heat for several hours before the flight left.  When I arrived in Seattle, it was as cold as when I packed it.  The only ice pack that was slightly defrosted was the one on the bottom of the bag but I had placed three on the bottom and the rest on the sides and top.  What an awesome bag!  This bag has been on about 32 flights in the last 12 months.  

Regards, Jan

--------------------------------------------------------------------------------

 I am new to the AO brand, but will never look back! My 36 I received as a gift last October saved the day. I live in KC and deep-sea fish the Gulf out of Orange Beach, AL.  I use a soft-side cooler as my carry-on to take steaks from KC and return with fish I've frozen from my outings. 6/12/11 my flight back to KC was first delayed, then cancelled due to weather.  I made it to ATL, then made it to Wichita KS which is four hours from home.  Make a LONG story (and day) short, I had 38.7 pounds of frozen gold in my AO including Yellow Fin, Grouper, Snapper, Trigger and Wahoo (about $900.00 worth if you can find it!!).  From the time I left my boat and arrived home 18 hours had gone by!  I was amazed when I opened my cooler to unload at home THE FISH WAS STILL FROZEN SOLID!!.  I could have traveled another day AT LEAST without it spoiling. I love going through the security checkpoint to stump the screeners...I am guaranteed they will root through my AO every time scratching their heads about the contents.  Amazing product and technology..just ordered another one and I am sure i will be back for more!  Keep up the good work

Kevin

 --------------------------------------------------------------

We bought a 24 pack boat cooler from your website 2 summers ago.  We boat Lake Havasu, AZ, all summer every summer and this cooler keeps ice in all the way through to the next morning!  Havasu hits the 120's every summer and this cooler doesn't even flinch!  We definitely recommend your cooler to anyone who likes their beer (and other drinks) kept cold!!

Stacy V.

--------------------------------------------------------------

Mark,

I tried out your back pack cooler Sunday.  As usual I smoked a turkey and then put it in your cooler. This time I drove north up into the hills of NH, about a 45 minute drive.  The important part of the test was that air temp was 38, maybe cooler at the higher elevation, and the winds were pretty consistent at about 25 MPH.  Since I was on my motorcycle, add in more MPH for bike speed, and it seemed like I was heading into the wind most of the trip.  This would help cool things down quite a bit if the cooler was not effective. Packing and travel time the smoked turkey was in the cooler for about an hour and a half.  All the sisters were extremely impressed at how hot the turkey was when I took it out and cut it up.  Still hot enough to make the fingers uncomfortable holding and steam rising when I cut up.  Everyone was extremely impressed and all the Sisters want one for Christmas.  They very much liked the idea of the Back Pack cooler when they go to the beach; one less thing to lug around if they can put it on their back.  Unfortunately the joke of the day was “Turkey in the cooler stayed piping hot, Turkey on the bike froze his ass”.  It tool awhile for the fingers and knees to thaw out. 

Thought I would share my findings, also I will have to hook up with you before Christmas since I will need at least 3 more back pack coolers.

-Lyman

--------------------------------------------------------------

Matt,

I handed out the new coolers to my sales guys today and they loved them. Thanks for making such a great product. Our company manufactures and sell refrigerated salsas, dips, seafood salads and hummus and your cases are perfect for transporting samples to our customers. They look great and perform even better.

Bob

--------------------------------------------------------------

Brian,
 
We camp out on the lake (Lake Don Pedro) which means no running water, no markets near by and no restrroms (except the floating potties of course).  Anyway we needed a boat cooler that can handle the 100 degree weather as well as the long hot car rides over the grapevine.  This was so great to have and it put ALL of our other soft sided coolers to shame.  We had put ice cubes and frozen water bottles, bottled water, and canned sodas in the cooler the morning we left.  After the 6 hour car ride, the boat ride over to our camp site, setting up camp, go out for ski runs (with the cooler in the boat) yadda yadda yadda.  Now its the next day and to my Surprise most of the ice had melted, (some new ice had been added) but the frozen water bottles still had ice in them.
 
We love it and will be buying another.  Our fellow campers loved it too and we suggested that they consider stepping up and getting this cooler as well.
 
Thanks again,
Jaci Thompson

-----------------------------------------------------------------------

Hi Mark-

I don't know if you remember me or not but I met you in Burlington, Vermont on the waterfront and bought a cooler form you the day before the boat show.  I was the guy with my buddy and a kid in the stroller.  I just had to write you because, honestly, I did not believe that cooler would hold ice for 3 days like you said.  I thought, even it holds it for half that time it would be cool.  Well, you were right and that cooler is hands down the best I've ever owned.  Not only did it hold ice for 3 days but it fits in places and travels like no other cooler I have ever had.  It is so stealthy no one even knows you have it LOADED with cold beer!  I LOVE my new cooler and thanks again for a righteous product!

Chad Prouty

Beer Lover

--------------------------------------------------------------------------

Dear Matt,

Thanks for the quick response!  I will make another order at a later date.  I want to take a minute and tell you how pleased we are with the coolers I ordered for the dog sled tour company I manage.  I’m sure we’ll be using your products in the future. 

Happy Holidays to you! 

Thanks again,

Glenna

--------------------------------------------------------------------------

Thanks!!!

My friend, Monica Wilson from Tuscaloosa Alabama bought this same cooler
from you last month for our Tennessee riding trip and they really love it. We
ride ATV's every weekend and it's been put thru our test and passed!!! I'll spread the
word and send you more business. It's hard to find a cooler that will stand up and
last on our ATV's.
Thanks again!

Doug Oliver 

--------------------------------------------------------------------------

Once again, you provide excellent service !!
Thanks for your prompt attention.

We have owned a cooler for 3 years now and you recently replaced a broken
shoulder strap so fast I am still dizzy!

What a joy to work with people who understand good service.

Thomas Dunn
 

----------------------------------------------------------------------------

To Whom It May Concern;
I have enjoyed your product for several years. I find that no other cooler
matches the efficiency of your product.

Thanks,

Andy Seleznov

Kind words from the HotBoat forum 

I have one of the larger American Outdoors coolers and must say it has been the best cooler I have ever used ---RitcheyRchh

I use all 3 sizes of the american outdoors coolers and there all good for the boat.Waranty is life time but you have to pay frieght ---purrfecttremorr

I have the 36 from American Outdoors. It works great ---Nubbss